Shipping & Returns Policy

Effective Date: 5-17-2025

Thank you for shopping with Shelby Custom Cues. Please review our shipping and returns policy below.

Shipping Policy

Processing Time
• All orders are processed within 3 business days after payment is received.
• Custom or made-to-order cues may require additional time. Estimated production timelines will be provided at the time of purchase.

Shipping Rates & Delivery
• Shipping costs are calculated at checkout based on your location and order size.
• Orders are shipped within the United States via trusted carriers such as USPS, UPS, or FedEx.
• A tracking number will be provided once your order has been shipped.

International Shipping
• At this time, we do not offer international shipping.

Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact us at shelbycustomcues@gmail.com as soon as possible.
• While we are not responsible for delays or damage caused by the shipping carrier, we will assist you in resolving the issue.

Returns & Exchanges Policy

Non-Custom Products
• If you are not satisfied with a non-custom product, you may request a return or exchange within 7 days of receiving your item.
• Items must be unused, in original packaging, and in resellable condition.

Return Process
1. Email us at shelbycustomcues@gmail.com with your order number and reason for return.
2. If eligible, we will provide instructions for returning the product.
3. Customers are responsible for return shipping costs unless the product was defective or sent in error.

Refunds
• Once we receive and inspect your return, a refund will be issued to your original payment method within 10–14 business days.
• Shipping charges are non-refundable.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us at:
Email: shelbycustomcues@gmail.com
Address: 209 Kelvington Drive, Anna, Texas 75409